Cancellation & Refund Policy
Effective Date: May 2026
At KNI Japan Pvt. Ltd., we understand that travel plans can change unexpectedly. Below are our standard cancellation rules. All cancellations must be sent in writing via email to japan.royal.tours@gmail.com.
1. Hotel Bookings
"Hotel rates are subject to a cancellation fee of 20% to 30% or higher, in accordance with the hotel's policy."
Please note that hotel cancellation fees vary based on the specific hotel brand, room category, and peak tourist seasons (such as Cherry Blossom or Autumn Leaves seasons). The exact hotel cancellation fee will be communicated to you at the time of reservation.
2. Tour Packages & Itineraries
Except where specified otherwise for customized luxury bookings, standard package cancellation fees are calculated as follows:
| Cancellation Window | Cancellation Charge |
|---|---|
| 30 Days or more before tour start date | 20% of package cost |
| 15 to 29 Days before tour start date | 30% of package cost |
| 7 to 14 Days before tour start date | 50% of package cost |
| Less than 7 Days or No-Show | 100% of package cost |
3. Transport & Ticketing (Bullet Train / Flights)
Once bullet train tickets (Shinkansen) or domestic flight tickets are purchased and issued, they are strictly non-refundable and non-transferable. Any changes or cancellations to tickets will be billed at actual cost plus service fee.
4. Visa Fees
All visa processing and government embassy visa fees are 100% non-refundable. These fees are collected on behalf of consulates and cannot be recovered in the event of tour cancellation or visa rejection.
5. Bank Fees & Refund Processing
Refunds will be processed back to the original method of payment.
- Bank Charges: All transaction, gateway, or international bank transfer fees (including our standard Yen 4500 bank charge) are paid by the client and will be deducted from the final refund amount.
- Processing Time: Refunds take approximately 14 to 21 business days to process due to bank clearance requirements.